CLIENT OPERATIONS ASSOCIATE

About The Firm

We are a fast-paced, growing independent financial planning and investment advisory firm that provides comprehensive financial planning and investment management for a diverse client base of individuals, families, and organizations throughout the nation. Our mission is to inspire our clients to lead more balanced, organized and simplified financial lives so they can focus time on those things in life that cannot be delegated. We provide this through comprehensive financial planning, investment management, education and proactive service which exceed expectations.

About The Role

This role is a professional financial services operations position: Client Operations Associate. We view financial back-office operations as a career path in itself and distinct from being a financial planner. This position is for someone who likes making things happen behind the scenes and supporting others. We are looking for someone to be comfortable in the role for the long term and be a stable anchor for both clients and planners.

A Client Operations Associate is responsible for coordination and completion of operational tasks in service of our clients and planners. The primary goal is to provide a stable foundation of seamless operational execution for our clients so that their planners can focus on building a relationship and adding value through financial planning and investment management. In addition, the role will deliver client value directly through operational expertise and assisting both clients and planners in navigating complex custodial and cash management situations.

This operations ninja will work as part of a team with three planners dedicated to our clients. The role is expected to work closely and in coordination with the planners. The Client Operations Associate is also expected to interface with clients directly as necessary in a friendly and professional manner.

Duties Include

Interface with our broker dealer, custodial, and investment partners, (examples: Fidelity, Jackson National, National Financial Services; American Funds, DFA Funds, among others), to execute custodial operational tasks such as cash management transfers, account opening, and account maintenance. This work flow includes:

» Fielding operational requests from clients and planners.
» Drafting the appropriate paperwork and obtaining signatures from clients.
» Submitting paperwork and requests to custodians for processing.
» Monitor for exceptions and troubleshooting as needed.

Collaborate and communicate with planners about client operational needs.
Proactively follow up with planners and clients regarding outstanding operational needs. Shepherd tasks and ensure completion.
Maintain appropriate documentation and CRM recordkeeping for each client.
Proactively identify shortfalls and work with planners to improve workflow, documentation, and communication.
Effectively self-manage various project and deadlines.

MINIMUM REQUIREMENTS

Ability to work primarily in the RFC office location on a computer and on the phone for approximately 40 hours per week during normal business hours of Monday through Friday 8am to 5pm EST.

» Fluency with the English language.
» Ability to pass a background check that includes identity, credit, and criminal history.
» Access to a working device capable of doing video calls for interviews.
» Ability to provide three professional or personal references willing to speak with us.

DESIRED TRAITS

A natural instinct towards client service. Helping people makes you happy.
Willingness to collaborate and work as part of a team. You feel proud when others on your team are successful. Compromise comes naturally, and you enjoy building on others’ ideas and having them build on yours.
Ability to communicate clearly and efficiently both verbally and in writing. You want to make sure you are understood and are motivated to re-orient your message as appropriate.
Detail oriented. This phrase gets thrown around a lot. What we mean is that you double and sometimes triple check yourself. You prefer to do things once, the right way. You take pleasure in finding mistakes in other people’s work and in amending process and training to reduce them. You take pride in not making careless errors yourself.
Organized. You don’t lose things. You like checklists and to-do lists. You plan before you do.
Humility and a desire to learn. If you don’t know something, you don’t pretend that you do. Yet you also like to research things and being the person who does know. You ask for help when you need it. You don’t have any problem asking “stupid” questions.
Analytical. You have a high capacity for repetition, forms, and numbers. You don’t mind doing the same tasks over-and-over. In fact, it sounds kind of fun.

COMPENSATION/BENEFITS

Base salary commensurate with your qualifications and experience. This position is exempt from overtime.
Participation in quarterly individual performance-based and team-based bonuses.
401k plan with 3% safe harbor firm contributions and discretionary firm profit-sharing contributions.
Payment for classes and study materials for professional education.
Flex and remote work hours policy
PTO according to your time worked at RFC and paid holidays.
Team building functions and events: examples- team birthday lunches, retreats, trainings, conferences, parties, etc.

How To Apply

Applicants should submit a resume to laura@rfcfinancialplanners.com. To make it easier for us to read through applications, please put your cover letter and resume in the body of the email.
The email should start with a “cover letter” message that shows you read this job description thoroughly. Again, put it in the body of the email itself, not as an attachment.
The email should then have your resume that shows pertinent qualifications for this job. Again, put it in the body of the email itself.

Careers at RFC